Data Protection

Privacy Policy PRO88 – Your Personal Data Protection

PRO88 is committed to protecting the privacy and data security of every member. This document transparently explains how we collect, use, and safeguard your information throughout your time with us.

Updated: January 2026

How PRO88 Protecting Your Information

Privacy is more than a promise on paper. At PRO88, protecting member data is a real responsibility we take seriously every day.

256-bit SSL Encryption

All data transmitted between your device and pro88's servers is protected by industry-standard 256-bit SSL encryption — the same technology used by leading financial institutions worldwide.

Strict Access Controls

Only authorised personnel may access member personal data, and only for designated purposes. All access is logged and continuously monitored to prevent misuse.

No Data Selling

PRO88 has never and will never sell, rent, or share members' personal data with third parties for marketing purposes. Your data belongs to you, not as a business commodity of ours.

Secure KYC Verification

Our identity verification (KYC) process uses a fully encrypted system. Uploaded documents are stored on secure servers and deleted once the verification process is complete.

Your Data, Your Control

You have the right to access, update, and request deletion of your personal data at any time. PRO88 provides a straightforward process to exercise these rights through our support team.

Optional Cookie Filtering

You can manage your cookie preferences at any time. PRO88 only uses cookies necessary for platform functionality and a better user experience — not to monitor your activity.

This Privacy Policy outlines PRO88's data collection and usage practices. By using our platform, you agree to the terms of this policy. Please read it carefully and contact us if you have any questions.

01

Introduction

PRO88 ("we", "Platform") takes our responsibility toward user privacy seriously. This Privacy Policy describes the types of personal information we collect, the purposes for which it is used, how it is protected, and the rights you hold as the owner of that data.

The PRO88 platform operates fully in accordance with responsible data protection principles. We believe that member trust is our most valuable asset — and that trust can only be built when you know exactly how your personal information is handled from start to finish.

This policy applies to all services provided through the PRO88 website, including account registration, mobile app usage, financial transactions, promotional participation, and all interactions with our platform.

02

Information We Collect

PRO88 collects your personal information in several ways — directly when you register or use the platform, and automatically through standard tracking technologies as you browse our site.

Information you provide directly:

Full name and username
Registered email address
Mobile phone number
Date of birth (age verification)
ID card / passport number
Residential address
Bank account information
Uploaded KYC documents

Information collected automatically:

  • IP address and general location information based on IP.
  • Device type, operating system, and web browser version used.
  • Game session data including play time, game type, and wagering amounts.
  • Deposit and withdrawal transaction history on the platform.
  • Account activity logs for security and fraud detection purposes.
  • Cookie and tracking technology data related to platform usage.

We only collect information that is genuinely necessary for the stated purposes. PRO88 does not collect sensitive data such as health information, political views, or religious beliefs.

03

How We Use Your Data

Every piece of information we collect is used for a clear and lawful purpose. pro88 does not use your data for any purpose outside the scope stated below:

  • Account management: Creating, verifying, and managing your member account, including a secure Login process.
  • Transaction processing: Processing deposits, withdrawals, and all financial activities on the platform accurately and securely.
  • Identity verification (KYC): Ensuring compliance with age verification and identity validation requirements.
  • Fraud prevention: Detecting and preventing suspicious activity, fraud, or money laundering on the platform.
  • Customer support: Helping you resolve technical issues, account inquiries, or transaction problems effectively.
  • Service communications: Sending important notifications related to your account, security, and service updates.
  • Platform improvements: Analyzing usage patterns to improve the overall user experience and platform performance.
  • Relevant promotions: With your consent, sending promotional information and special offers relevant to your interests.

You may withdraw consent to receive marketing communications at any time by contacting our support team. Withdrawing consent will not affect your use of the platform's core services.

04

Information Sharing

PRO88 does not sell, rent, or disclose members' personal data to third parties for their own marketing purposes. However, there are limited situations where sharing information is necessary for platform operations:

  • Payment service providers: Transaction data is shared with trusted payment processors (FPX, DuitNow, e-wallets) solely for the purpose of processing your transactions.
  • Game providers: Minimal gaming session data is shared with licensed game providers for operational purposes only.
  • Legal requirements: PRO88 will disclose information when required by law, court order, or a competent authority.
  • Financial crime prevention: Information may be shared with relevant agencies as part of our compliance obligations under anti-money laundering laws.

All third parties who receive your data are required to comply with strict data protection standards and may only use that information for permitted purposes.

05

Data Encryption & Security

PRO88 implements multiple layers of technical and organizational security to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure.

  • Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
  • Data encryption at rest within our server databases.
  • Two-factor authentication (2FA) for member account access and internal systems.
  • 24/7 security monitoring by our cybersecurity team.
  • Regular penetration testing conducted by independent security experts.
  • Mandatory data security compliance training for all PRO88 staff.

While we take all reasonable steps to protect your data, no system can guarantee absolute security. In the event of a data breach that affects you, we will notify you within the timeframe required by applicable law.

06

Data Retention

PRO88 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law.

  • Active account data is retained for as long as your account remains active and for a defined period following account closure.
  • Financial transaction records are retained in accordance with applicable legal requirements for audit and compliance purposes.
  • Security logs are retained for a limited period for investigation and fraud prevention purposes.
  • Marketing data collected with your consent is retained until you withdraw that consent.
  • KYC documents are securely deleted once the mandatory retention period has expired.

When data is no longer needed, it will be securely deleted or anonymised in accordance with PRO88's established data deletion procedures.

07

Your Rights as a Data Owner

As a PRO88 member, you have the following rights regarding your personal data. We are committed to making it easy to exercise these rights promptly and without hassle:

Right of Access

Request a copy of all personal data we hold in relation to your account.

Right to Rectification

Update or correct any personal information that is inaccurate or out of date.

Right to Erasure

Request deletion of your data, subject to legal retention requirements.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

Right to Portability

Receive your data in a machine-readable format for portability.

Right to Restriction

Request restriction of data processing in certain situations provided for by law.

To exercise any of the rights above, please contact the pro88 support team via live chat or our official email. We will process your request within 30 business days.

08

Cookies & Tracking Technologies

PRO88 uses cookies and similar technologies to enhance the user experience, maintain session security, and understand how our platform is used. The following are the types of cookies we use:

  • Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Performance cookies: Collecting anonymized data on how users interact with the platform to help us make improvements.
  • Functionality cookies: Storing user preferences such as language and display settings for a more personalized experience.
  • Analytics cookies: Used to analyse traffic and usage patterns for internal service improvement purposes.

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some platform features.

09

Third-Party Links

The PRO88 platform may contain links to third-party websites or services such as payment providers and game providers. This Privacy Policy applies solely to the PRO88 platform.

PRO88 is not responsible for the privacy practices or content of third-party websites accessed through our platform. We encourage you to read the privacy policy of every third-party website you visit before providing any personal information to them.

10

Children's Privacy

The PRO88 platform is strictly for adults aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

If we discover that we have collected information from a minor without valid consent, we will take immediate steps to delete that information and close the account in question. If you suspect that a minor has registered on our platform, please contact us immediately.

11

Privacy Policy Amendment

PRO88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant amendments will be communicated to members via in-platform notifications or your registered email.

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the pro88 platform after any amendments take effect will be considered your acceptance of the latest version of this policy.

We recommend reviewing this page periodically to stay informed on how PRO88 protects your personal information.

12

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how pro88 handles your personal data, our team is available to assist you 24 hours a day, 7 days a week.

  • In-platform live chat — the fastest way to get an immediate response.
  • Official email: [email protected] — for written requests and issues requiring documentation.
  • Our target response time is within 24 hours for all privacy-related inquiries.

We value your trust in PRO88. All privacy-related enquiries will be handled by a trained and authorised team dedicated to assisting you fully.

Your Data Is Safe. Your Experience Secured.

PRO88 protects your privacy to the highest security standards so you can focus on enjoying the best Betting experience without any worries. Register today and experience the difference for yourself.

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